Policies



PAYMENTS

Payments are processed through Paypal Payments Standard. You do NOT need to have a paypal account to use this service! You can feel safe knowing that your payment is being processed through one of the most trusted secure payment sites available. Choose Paypal funded if you already have a Paypal account either with funds already loaded onto it or linked to an account, choose Paypal Credit if you want to pay with your Credit Card.

SHIPPING

In stock items will ship VIA Canada Post within 2 business days of payment (usually the next day). Custom items will ship within 2 weeks unless prior arrangements have been made.

We've found that flat rate shipping works best and usually gives the customer the equivalent of a bulk purchase discount. To the US and Canada the flat rate is $9.95.


Local pickup option: If you live in the Vancouver area, please enter "request totals" in the shipping options and you can pay cash/cheque upon pickup~no shipping charges!

International customers may email for shipping quotes.

RETURNS

Any products found to be defective in materials or workmanship will be accepted for repair or store credit within 90 days time and return shipping will be covered by me.
Products are considered "defective" if snaps, elastic, thread or PUL wear out or break within 90 days. Leaking and repelling are NOT covered under this warranty.
Any items being returned for size or fit issues will be accepted within 30 days in unwashed/unused condition but return shipping costs will be your responsibility. Please contact me prior to sending in any item for return. Custom orders will be accepted for refund ONLY for issues of defective materials or workmanship so please choose your sizing carefully.

Items are all lovingly handcrafted in my pet-free smoke-free home. 






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